At C&J Industries, exceptional customer service has a name: Tommy. As Customer Liaison, Tommy Saulsbery has built a stellar reputation, earning respect and admiration from everyone he works with. It’s no wonder everyone loves Tommy!
Tommy has been a part of the C&J team since August 2008. He lives in Meadville with his wife and their two boys; aged 4 years old and 8 months. Starting at C&J right out of high school, Tommy has thrived in his current role for almost 8 years. “I really enjoy working with the customers,” Tommy said. He’s learned that at C&J, both the quality of your work and your work ethic are recognized and valued.
What exactly does a Customer Liaison do? According to Tommy, they handle customer orders from start to finish. Beginning with entering orders into the ERP (enterprise resource planning) system and then ensuring they are shipped to the customer. Acting as a crucial link between customers and various departments, they also prepare all necessary documents for overseas shipments.
While the customer service department has seen steady growth in line with C&J’s expanding customer base, its core remains unchanged. Tommy explained, “If I can’t answer the question immediately, I will ask the applicable department, and then get back to the customer.” He takes great pride in providing prompt answers, always striving to assist customers as efficiently as possible.
Tommy doesn’t shy away from challenges, tackling problems head-on. When sourcing resin became particularly difficult, Tommy quickly identified where the resin was used and reallocated it effectively. His proactive and hands-on approach has been crucial in resolving such issues efficiently.
Tommy believes that what sets C&J’s customer service apart is their unwavering commitment to communication and responsiveness. “At C&J, we excel at maintaining open lines of communication and providing prompt responses to our customers,” Tommy says. “We understand the importance of addressing concerns quickly and producing emergency orders as fast as possible. This dedication to meeting our customers’ needs is what truly sets us apart and drives our success.”
Helping customers in any way is the name of the game, and at the heart of our customer service success is Tommy Saulsbery. He exemplifies dedication and problem-solving, ensuring customer satisfaction. We’re incredibly grateful to have Tommy on our team, and we look forward to seeing what the future holds for him and C&J customer service. If together we are as successful as Tommy is loved, there are no heights we can’t reach!
If you’d like to speak to Tommy or know more about how C&J Industries can help you, please contact us.